Refund and Returns Policy for Kira Jewelry Shop
Effective from November 16, 2024

At Kira Jewelry Shop, customer satisfaction is our top priority. We want you to be completely happy with your purchase, and we understand that sometimes things may not turn out as expected. This Refund and Returns Policy explains how we handle returns, exchanges, and refunds, so you can shop with confidence.

Please take the time to read through our policy below, and if you have any questions, feel free to contact us.

Contact Information:

1. Return and Exchange Eligibility

We want to make your shopping experience as easy as possible. If you are not satisfied with your purchase, we offer returns and exchanges on eligible items within 30 days of the delivery date.

  • Eligibility for Returns:

    • Items must be unused, unworn, and in their original condition.
    • All original tags and packaging must be intact.
    • For hygiene and safety reasons, earrings and personalized jewelry are not eligible for returns or exchanges unless they are defective.

  • Non-Returnable Items:

    • Jewelry that has been altered, resized, or customized.
    • Sale or clearance items.
    • Gift cards and promotional items (unless otherwise stated).

2. How to Return or Exchange

If you would like to return or exchange an item, please follow these steps:

  1. Contact Us:
    Reach out to our customer service team by emailing info@luxepearll.com or calling 714-970-7616 within 30 days of receiving your order. Be sure to provide the following details:

    • Order number
    • Item(s) you wish to return or exchange
    • Reason for return or exchange

  2. Return Authorization:
    After receiving your return request, we will provide you with a Return Authorization (RA) number and detailed instructions on how to send the item(s) back to us.

  3. Prepare the Return:

    • Pack the item(s) securely in the original packaging, including all tags, certificates, and accessories.
    • Write the RA number on the outside of the box.

  4. Shipping the Return:

    • Returns should be shipped to the address provided in the return authorization email.
    • You will be responsible for the return shipping costs unless the item is defective or the return is due to an error on our part.
    • For your protection, we recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item without tracking.

3. Refund Process

Once your returned item(s) have been received and inspected, we will process your refund. The following applies to refunds:

  • Refund Method:
    Refunds will be issued to the original payment method used at checkout. Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.

  • Refund Amount:

    • The refund will be for the purchase price of the item(s) minus any original shipping costs.
    • Please note that gift wrapping fees are also non-refundable.

  • Partial Refunds:
    If an item is returned in a used, damaged, or incomplete condition, we may issue a partial refund or refuse the return. We will notify you if this is the case.

4. Exchanges

If you wish to exchange an item for a different size, color, or style, please follow the same steps as for a return. You will receive a store credit for the value of your returned item, which you can use to purchase the replacement item. If the replacement item costs more, you will need to pay the difference.

5. Damaged or Defective Items

We take great care in ensuring the quality of all our jewelry. However, if you receive a damaged or defective item, we will provide you with a full refund or exchange.

  • Please inspect your order immediately upon receipt.
  • If your item is damaged or defective, please contact us within 7 days of receiving your order. Provide a description of the damage along with photos of the item and the packaging.

We will cover the cost of return shipping for defective or damaged items.

6. International Returns

For international orders, the return process is similar to domestic returns. However, customers are responsible for the cost of return shipping and may be subject to customs duties, taxes, or import fees. These fees are non-refundable.

Please note that international returns may take longer to process, and we recommend using a trackable shipping method for returns.

7. Exchanges for Gifts

If you received a gift from Kira Jewelry Shop and wish to exchange it, please contact us at info@luxepearll.com. We can issue a store credit for the value of the gift or arrange for an exchange.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible. We process orders quickly, so cancellations are only possible if the order has not yet been shipped. Once an item has been shipped, it can no longer be canceled, but you can still return the item once it arrives.

9. Contacting Us

If you have any questions regarding our Refund and Returns Policy, or if you need assistance with a return or exchange, please contact us:

  • Email: info@luxepearll.com
  • Phone: 714-970-7616
  • Address: 5823 Romero Via, Yorba Linda, California, USA

We are committed to providing excellent customer service, and our team is here to assist you throughout the return and exchange process.

Thank you for shopping at Kira Jewelry Shop! We appreciate your business and hope you enjoy your purchase. If you need help, don’t hesitate to reach out to us at any time.

For more information, visit our website: www.luxepearll.com.